Shipping & delivery policy
At Bella-Lu Hair Extensions, our mission is to provide not only premium-quality products but also exceptional care and support for every customer. We take pride in crafting and delivering your order with the utmost attention to detail. Please read below for everything you need to know about shipping and delivery.
1. Shipping Locations
- Currently, we ship exclusively within the United States.
- International Shipping: We know our international customers are excited to join the Bella-Lu family, and we’re thrilled to announce that worldwide shipping is coming very soon. Your patience is deeply appreciated as we prepare to serve you better.
2. Shipping Times
- Every Bella-Lu Hair Extension is handcrafted by our skilled artisans to ensure perfection. Because of this, orders take 6–8 business days to process and ship.
- Once your order is on its way, you will receive a tracking email to keep you updated every step of the way.
- We know you’re eager to receive your Bella-Lu products, and while we don’t currently offer express shipping, rest assured that we are working hard to deliver your order as quickly as possible.
3. Shipping Costs
- We believe in taking care of you, which is why we cover 100% of the shipping costs for every order, no matter the size or value. You can focus on enjoying your Bella-Lu products without worrying about extra fees.
- While express or overnight shipping isn’t available at this time, our handcrafted process ensures you receive the best quality—because you deserve nothing less.
4. Ensuring Smooth Delivery
At Bella-Lu, we know how important it is for your order to arrive smoothly and on time. To ensure this:
- Please double-check your shipping address, including apartment or unit numbers, before placing your order.
- If you notice an error after placing your order, simply contact us at info@bella-lu.com. Our team is here to assist you and ensure your package reaches you without delay.
5. Tracking Your Order
We believe in keeping you informed every step of the way. After your order is shipped, you will receive a confirmation email with a tracking number and a direct link to the carrier’s website. This allows you to check your delivery status at any time.
- If you encounter any delays or have trouble tracking your package, don’t hesitate to reach out to us at info@bella-lu.com. We’re here to help and will work tirelessly to ensure your order reaches you safely.
6. Lost or Delayed Shipments
At Bella-Lu, we view your order as more than just a transaction—it’s a promise.
- If your package is delayed or lost, please contact us at info@bella-lu.com, and our team will do everything in our power to resolve the issue.
- While some delays may be outside of our control (such as weather or carrier issues), we are committed to standing by you and finding the best solution.
We’re honored to have you as part of the Bella-Lu family and are dedicated to ensuring your experience is nothing short of extraordinary. For any questions, concerns, or just to say hello, reach out to us at info@bella-lu.com—we’re here for you.
Thank you for choosing Bella-Lu Hair Extensions. We are committed to making every step of your journey with us exceptional.