Bella-lu hair extensions terms & conditions

These Terms and Conditions govern the use of this Website and the services provided by Bella-Lu Hair Extensions (“Owner” or “Company”) and form a legally binding agreement between the Company and the User.

The User must read this document carefully before using this Website.

1. General Information

This Website is provided by:

Active Beauty Group Incorporated (dba Bella-Lu Hair)
99 Wall Street, Suite 1826
New-York, New-York, 10005

Owner Contact Email: info@bella-lu.com

“This Website” refers to:

  • The website located at www.bella-lu.com and its subdomains.
  • Any applications or tools made available through the website.
  • Any services, software, or content provided through this website.

 

2. Terms of Use

By accessing or using this Website, Users agree to comply with these Terms and Conditions. If Users do not agree, they must cease using the Website immediately.

User Requirements:

  • Users must be 16 years or older.
  • Minors may only use the Website under the supervision of a parent or legal guardian.
  • Users must comply with all applicable laws and regulations when using the Website.

Account Registration:

  • Users may need to create an account to access certain features.
  • Users are responsible for maintaining the confidentiality of their login credentials.
  • The Company reserves the right to suspend or terminate accounts at its discretion for violations of these Terms.

3. Content Ownership and Use

  • All content on this Website, including text, images, graphics, logos, and software, is the exclusive property of the Company or its licensors.
  • Users may not copy, modify, reproduce, distribute, or sell content from the Website without prior written permission from the Company.

Content Provided by Users:

  • Users may upload or share content (e.g., reviews, images). By doing so, Users grant the Company a royalty-free, perpetual, irrevocable license to use, reproduce, and share this content.
  • Users represent that they own or have the right to share such content and agree to indemnify the Company for any claims arising from its use.

4. Acceptable Use

Users must not:

  • Use the Website for illegal, fraudulent, or unauthorized purposes.
  • Post or share content that infringes on third-party rights, including intellectual property.
  • Attempt to disrupt or interfere with the Website’s functionality or security.

Violations of these terms may result in immediate termination of access to the Website and legal action where applicable.

5. Purchases and Payments

Pricing:

  • All prices are listed in USD and are subject to change without notice.
  • Taxes, fees, and shipping costs are outlined during the checkout process.

Payment Methods:

  • Payments are securely processed via Stripe. Bella-Lu Hair Extensions does not store or have access to Users’ credit or debit card details.

Product Descriptions:

  • While we strive for accuracy, product descriptions, images, or availability on this Website are for reference only.

6. Shipping and Delivery

  • Orders are shipped within the USA only.
  • Shipping costs are covered by Bella-Lu for all orders. Delivery typically occurs within 6-8 business days due to the handmade nature of our products.
  • Bella-Lu is not responsible for delivery delays caused by incorrect addresses or external factors outside our control.

For more details, refer to our Shipping & Delivery Policy.

7. Refund, Return & Exchange Policy

Please refer to our detailed Refund, Return & Exchange Policy.

8. Limitation of Liability

  • Bella-Lu Hair Extensions is not liable for indirect, incidental, or consequential damages arising from the use of this Website or products.
  • Bella-Lu’s total liability to any User shall not exceed the total amount paid for purchases in the preceding 12 months.

9. Indemnification

  • Users agree to indemnify and hold Bella-Lu, its affiliates, directors, and employees harmless from any claims, losses, or damages arising from:
    • User’s use of the Website.
    • Violation of these Terms or any applicable laws.
    • Content provided by the User.

10. Termination

Bella-Lu reserves the right to suspend or terminate User accounts and access to the Website at its sole discretion for any violation of these Terms or applicable laws.

Users may terminate their accounts by contacting info@bella-lu.com.

11. Dispute Resolution

Amicable Resolution:

At Bella-Lu Hair Extensions, we are committed to addressing and resolving disputes in a fair and timely manner. If you have any concerns regarding our Website, products, or services, we encourage you to contact us directly at info@bella-lu.com with:

  • A brief description of the issue.
  • Any relevant details, such as your order number or account information.

We will review and respond to your concerns within 2 business days of receiving your email.

Arbitration of Disputes:

  • By using this Website or purchasing Bella-Lu products, you agree that any dispute arising out of or relating to these Terms, the Website, or any products or services shall be resolved exclusively through binding arbitration.
  • Arbitration will take place in (New-York, New-York), or another location agreed upon by both parties.
  • The arbitration process shall:
    • Follow applicable federal and state laws.
    • Be conducted by a neutral arbitrator mutually selected by both parties.
    • Exclude any class-action claims; disputes must be resolved individually.

Class Action Waiver:

You agree that all disputes will be resolved individually and not as part of a class or representative action. This waiver applies to all claims, whether resolved by arbitration or in court.

Exceptions to Arbitration:

  • Bella-Lu reserves the right to seek injunctive or other equitable relief in court to protect its intellectual property or proprietary rights.

Opt-Out Option:

If you do not wish to be bound by this arbitration agreement, you may opt out within 30 days of first becoming subject to these terms. To opt out, send an email to info@bella-lu.com with the subject line “Arbitration Opt-Out” and include your name, address, and account information (if applicable).

12. Modifications to These Terms

Bella-Lu reserves the right to modify these Terms at any time. Users will be notified of significant changes. Continued use of the Website constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Active Beauty Group Incorporated
99 Wall Street, Suite 1826
New-York, New-York, 10005
Email: info@bella-lu.com